Refund and Returns Policy

1. General Overview

At vistasale, we are committed to providing high‑quality products and a satisfying shopping experience. This Refund and Returns Policy explains the conditions under which you may return items and receive a refund.

2. Eligibility for Returns

2.1 Return Window

Requests for returns must be submitted within 30 calendar days from the date you receive the product.

2.2 Condition of Returned Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that are damaged, altered, or missing components are not eligible for a refund.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

After verification, we will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns without an RA number will not be processed.

3.3 Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

• Full purchase price of the returned item, excluding original shipping charges.
• Any promotional discounts applied at checkout will be reflected in the refund amount.

5. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Gift cards or store credit.
• Personalized or custom‑made products.
• Final‑sale clearance items, unless defective.

6. Defective or Incorrect Items

If you receive a defective or incorrect product, contact us within 7 days of receipt. We will arrange a replacement or a full refund, including any applicable shipping costs.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions and include the RA number on the package.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time; changes will be posted on this page with an updated revision date.

9. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Address Placeholder